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Drive Green Car Care Chicago's best car wash / Car wrap and nationwide vehicle event management

Local Services & Retail Policy

This policy governs local consumer services performed by Drive Green Car Care and the retail sale of car-care products on our website. It does not apply to B2B, OEM, agency, or event services; those engagements are governed by separate terms.

Business info: Drive Green Car Care, 7737 S Kedzie Ave, Chicago, IL 60652 • +1 (708) 770-0527 • contact@drivegreencarcare.com

Effective date: September 7, 2026

Scope

  • Applies to in-shop and local mobile consumer services (e.g., car wash, detailing, ceramic coatings, paint protection film, car wraps), and to retail purchases of car-care products listed on our website.
  • Does not apply to corporate, fleet, OEM, agency, tradeshow, ride & drive, or other business-to-business services.

Bookings, Deposits & Payments

  • Specialty appointments require at least 48 complete hours of notice and a minimum non-refundable $25 deposit, credited toward your service total. A temporary hold does not confirm an appointment; the deposit payment must be verified. Regular hand car washes remain walk-in.
  • Final payment is due upon service completion unless otherwise stated on your invoice.
  • We accept common payment methods as posted in shop; sales tax applies where required.

Cancellations & Rescheduling

  • For scheduled specialty services, one reschedule is permitted and requires a new deposit. Contact the studio to request a change or cancellation. Deposits are non-refundable.
  • Weather or safety conditions may require us to reschedule mobile services.

Specialty Service Arrival & Vehicle Pickup

  • Specialty service hours are 9:00 AM–5:00 PM, Chicago time. Vehicles for detailing, wraps and similar scheduled services must arrive at 9:00 AM.
  • For same-day services, pick up your vehicle by 5:00 PM. Vehicles may not remain at our studio overnight without Drive Green Car Care’s consent. Unauthorized overnight stays incur a $450 charge per day.
  • The overnight rule applies only to same-day services. It does not apply to vehicles requiring multiple days of service or when Drive Green Car Care has consented to the stay. Multi-day work is not promised for same-day completion.

Vehicle Readiness & Pre-Existing Conditions

  • Remove ALL personal belongings before your appointment. An additional $65 fee applies if belongings have not been removed. We are not responsible for items left in the vehicle.
  • We document pre-existing damage and conditions (photos/video). Services do not repair structural issues unless specified in writing.
  • Excessive contamination (e.g., pet hair, biohazards, overspray) may require additional time and fees or a separate booking.

Quality Check & Acceptance

  • We encourage inspection at hand-off. Acceptance of the vehicle indicates the work meets the agreed scope.
  • If something is not as expected, please notify us on the spot so we can address it immediately.

Service Warranties (General)

  • Each service includes workmanship standards as stated on your invoice. Environmental wear, misuse, neglect, accidents, or third-party interference are excluded.
  • Warranty coverage, if any, is limited to the original purchaser and to the original service performed by Drive Green Car Care.
  • Warranty remedies are limited to rework of the affected area or credit up to the original service price, at our discretion.

Car Wrap Warranty — Maintenance Required with Drive Green

Wrap warranty applies only if the client continues all required maintenance services with Drive Green Car Care. Improper washing or maintenance at other locations can compromise the integrity of the wrap and void the warranty.

  • Maintenance plan: Follow the intervals specified on your invoice or maintenance plan (typically every 2–6 weeks). We log each service in your account.
  • Care rules: No automatic brushes; avoid harsh chemicals/solvents/abrasives/pressure-washing at close range; no polishing compounds unless we specify.
  • Inspection: Allow us to inspect the wrap at maintenance visits. Skipped visits, third-party washes, or unapproved products void coverage.
  • Limits: Warranty excludes rock chips, road debris, impact damage, vandalism, neglect, improper storage, and environmental fallout.

If an issue occurs, stop washing immediately and contact us for an inspection. Continued use may worsen damage and affect eligibility.

Ceramic Coatings

  • Allow recommended cure times before washing. Use pH-neutral shampoos and soft media only.
  • Annual or semi-annual inspections and top-ups may be required to keep any applicable coverage active.

Paint Protection Film (PPF)

  • Do not pick film edges. Avoid high-pressure jets and solvents near seams/edges.
  • Impact damage, stains from chemicals, and lifting from improper washing are excluded.

Service Issues & Claims Procedure

  • Notify us in writing within 7 days of service if you believe there is a workmanship issue.
  • Provide photos and a brief description; we may require an in-person inspection.
  • Do not attempt self-repair or third-party fixes before we inspect, or any coverage may be void.

Retail Products — Ordering & Shipping

  • Orders ship via USPS, UPS, or FedEx to the address you provide. Processing and transit times are estimates.
  • Transit damage or loss: We do not accept returns for damage caused by the carrier. Carrier claims (USPS, UPS, or FedEx) are the only path we will honor. We will assist by providing photos/invoices for your claim when requested.
  • Title and risk of loss pass to you once the carrier takes possession. Inspect packages upon arrival and document any visible damage before opening.

Retail Products — Returns & Exchanges

  • No returns are accepted for carrier-caused damage or loss. Please file a claim with USPS/UPS/FedEx; we respect their determination.
  • For non-carrier issues, unopened and unused items in original, resellable packaging may be eligible for return within 14 days of delivery, subject to inspection.
  • Opened, used, installed, or custom-mixed items are not returnable. For safety, most chemicals cannot be returned once opened.
  • Return shipping is your responsibility unless we sent the wrong item. A restocking fee up to 15% may apply.
  • Approved refunds are issued to the original payment method for the product price only (shipping and handling are non-refundable).
  • Suspected defects: contact us first with photos and batch details. If confirmed, we will provide next steps (replacement or refund at our discretion).

Refunds for Services

  • Because services are labor and time based, refunds are not issued for services already performed.
  • If a workmanship concern arises, our remedy is rework or credit at our discretion, consistent with this policy.

Chargebacks & Abuse

  • We may challenge chargebacks with documentation (photos, signed work orders, tracking). Fraudulent claims may be referred to collections or law enforcement.

Pricing & Typos

  • We reserve the right to correct pricing, description, or availability errors and to cancel orders that cannot be fulfilled as listed.

Limitation of Liability

  • Our liability for any claim is limited to the amount you paid for the specific service or product at issue.
  • We are not liable for indirect, incidental, or consequential damages.

General Terms

  • Illinois law governs this policy. Venue and jurisdiction are in Cook County, Illinois.
  • If any provision is held invalid, the remaining provisions remain in effect.
  • We may update this policy at any time by posting a new effective date.

Contact

Questions about this policy or a specific order/service? Contact Drive Green Car Care at +1 (708) 770-0527 or contact@drivegreencarcare.com. Address: 7737 S Kedzie Ave, Chicago, IL 60652.

This consumer policy is provided for clarity and convenience and is not legal advice.